Need to return or exchange something?

If you are not completely satisfied with your purchase, you may return it within 30 days of the ship date for a full refund of the cost of the goods purchased less a discretionary restocking fee of 10% on the purchase price of the returned items. In practice, a re-stocking fee is normally not charged and will only be applied if we feel this is fair for reasons including (but not limited to) damaged packaging, missing components such as User Guides or pieces are missing or broken.
During the Christmas period many items are bought well before Christmas but not opened until Christmas Day. Items purchased after November 1 and up to December 24 may be returned within the 30 day period immediately following Christmas Day. 
Merchandise must be received in new or otherwise original condition with all original packaging and documentation.  The Chess Piece will not accept returns that have not been authorized and assigned a RA number. To return a product follow these steps:

1. Please download a returns form and fill out all the required information. This is marked with an * on the form.

2. Please then call us on 01480 811692 to request a return authorization (RA) number.

3. If the item you wish to return bears a serial #, please let us know what this is in advance so that we can check our records.

4. Place the product back in the original (or similar) outer box and original inner packaging including user guides, sales leaflets, etc.

5. Mark the RA number on the outer box label.

Return to:

TheChessPiece.co.uk, 57 Church Street, Buckden, Cambs PE19 5SX

Shipping Reimbursement Policy

The Chess Piece DOES NOT reimburse shipping on returns except when the wrong item or a proven defective item is shipped to customers within the UK. . The Chess Piece always aims to be fair but will use its discretion when reimbursing for quality or defect reasons.

Free shipping

During our free shipping promotions, we apply a discount to the order which is exactly the same as the shipping charges that would have been applied to that order. In the event that the item is returned for a full credit then we  reimburse the customer the full cost of the goods purchased less this "free shipping" discount.

Exchanges
You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Chess Piece does not provide free shipping on exchanges.

International Returns
The Chess Piece has always welcomed international orders. Please keep in mind that international shipping can be expensive and customers are responsible for return shipping of a product for exchange or refund and including return of items deemed defective by the customer. Reasonable return shipping costs will be reimbursed if it is determined that an error was made by The Chess Piece and at the The Chess Piece's sole discretion. We have many customers overseas and we aim to be and have always been very fair...and why? 99% of our customers are genuine.
Non-matching Serial #'s and Damaged returns.

We always aim to be fair, but where items are returned in a damaged condition or where serial #s' differ (where applicable) from that originally shipped, we will not refund. However, we would photograph these items as proof of their condition and make you aware of our findings.